Are you wondering what to do after getting a negative customer review of your chiropractic practice? While negative customer reviews can be frustrating, it’s important to handle them correctly to offer great customer service and uphold your practice’s reputation.
For advice on how to handle bad customer reviews, keep reading. Be prepared for reviews of all kinds with these tips and tricks.
1. Do Not Respond With Anger
After receiving a negative customer review, it’s best to give yourself time to cultivate a response rather than responding immediately out of frustration and anger. Responding with anger can result in starting an online argument with the customer, which is likely not to go well for you or the dissatisfied customer.
While it’s natural to have feelings of frustration when someone makes negative comments about your business, it’s important to take some time to cultivate a professional response rather than saying something you might later regret. Taking some time to respond to a negative comment can help you cool off and respond in a way that reflects you and your practice in a positive light.
2. Consider the Negative Review in Terms of How Your Practice May Be Able to Improve
Not only do customer reviews allow you to build credibility and social proof online, but they also allow you access to helpful customer feedback that can help you improve your practice. This can help you identify areas of your practice that are doing great and meet your client’s needs and areas that need some improvement. While it’s easy to become defensive after receiving a negative review, it’s important to consider the review from the customer’s perspective to see if they make a valid point.
If the customer brings up a valid issue, work to fix the problem right away to avoid allowing other clients to have a similar negative experience. Additionally, if you notice more than one review that makes a complaint about an issue within your practice, many patients are likely experiencing this issue. Address these issues with your employees to make sure that these issues do not occur again.
3. Respond to Negative Reviews Correctly
While you may think it’s easier to fix the issue and ignore the negative reviews you receive, responding professionally to negative reviews is very important. Let the customer know that you are sorry for the issue and that you are doing everything to solve it. Ask them if there is anything else you can do to retain their business.
Are you facing licensing issues in your practice? If so, contact a Chiropractor License Attorney today.
Handle a Negative Customer Review Professionally
It’s important to respond professionally to a negative customer review to reflect your chiropractic practice in a positive light. Make sure that you respond to negative reviews by taking the time to formulate a professional response and taking the time to consider the complaint and fix the issue that is expressed.
For related advice, head to the “Career Tips” section of our site!